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Privacy Policy

Privacy Policy for The Canyoneer Inn

Effective Date: June 23, 2025

At The Canyoneer Inn, located in Alegria, Cebu, we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecanyoneerinn.com, make a reservation, or stay with us.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy is developed in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We may collect personal information from you in various ways, including:

  • Information You Provide Directly:

    • Contact Information: Name, email address, phone number, mailing address.

    • Reservation Details: Check-in/check-out dates, room preferences, special requests, number of guests.

    • Payment Information: Credit card details (processed securely by third-party payment processors; we do not store full card numbers on our servers).

    • Guest Preferences: Dietary restrictions, activity interests (e.g., canyoneering), or other personal preferences you share to enhance your stay.

    • Communications: Information you provide when contacting us via email, phone, or our website's contact forms.

  • Information Collected Automatically (when you visit our website):

    • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.

    • Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to enhance your browsing experience, analyze site usage, and personalize content.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To process your reservations, confirm bookings, manage your stay, and provide the services you request (e.g., room service, tour bookings).

  • Customer Support: To respond to your inquiries, requests, and provide assistance.

  • Personalization: To tailor your experience at our Inn and on our website, remembering your preferences and providing relevant recommendations.

  • Marketing and Promotions: To send you updates, special offers, newsletters, and promotional materials that may be of interest to you (you can opt-out at any time).

  • Improvement of Services: To understand how our guests use our services, analyze trends, and make improvements to our facilities, services, and website.

  • Security and Fraud Prevention: To protect our property, guests, and staff, and to detect and prevent fraudulent or unauthorized activities.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, including the Philippine Data Privacy Act.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, marketing assistance, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), particularly as mandated by the Philippine Data Privacy Act.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction, in accordance with the security requirements of the Philippine Data Privacy Act. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

In accordance with the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

  • Right to Be Informed: You have the right to be informed whether personal information pertaining to you shall be, are being, or have been processed.

  • Right to Object: You have the right to object to the processing of your personal information.

  • Right to Access: You have the right to reasonable access to your personal information.

  • Right to Rectification: You have the right to dispute the inaccuracy or error in the personal information and have us correct it immediately and accordingly.

  • Right to Erasure or Blocking: You have the right to demand the suspension, withdrawal, or removal of your personal information from our filing system.

  • Right to Damages: You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information.

  • Right to Data Portability: You have the right to obtain a copy of your personal information in an electronic or structured format, if available, for your further use.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you feel your data privacy rights have been violated.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Other Tracking Technologies

Our website uses "cookies" to collect information and improve your experience. Cookies are small data files placed on your device. We use them for:

  • Essential functionality: To make our website work correctly (e.g., keeping you logged in for bookings).

  • Performance and analytics: To understand how you use our website and measure its performance.

  • Personalization: To remember your preferences and customize content for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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